Terms and Conditions
Effective Date: July 10th, 2026
Welcome to Da Redolence. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and any purchases made through our official online store.
By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase from us.
1. About Us
This website is operated by Da Redolence (“Da Redolence,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to da Redolence.
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page. Your continued use of the website after changes are posted constitutes your acceptance of those changes.
2. Eligibility to Use This Website
By using this website, you represent that:
• you are at least the age of majority in your state or country of residence, or you are using this website with the involvement and consent of a parent or legal guardian
• the information you provide is true, current, and complete
• you will use this website only for lawful purposes and in accordance with these Terms
3. Products and Services
We make every effort to present our fragrances, packaging, descriptions, and pricing as accurately as possible. However:
• product images may vary slightly depending on screen settings, lighting, or packaging updates
• fragrance perception is personal and may vary from person to person
• product availability, packaging details, promotional offers, and pricing may change without notice
We reserve the right to discontinue, limit, or modify any product or service at any time.
4. Orders
We reserve the right to refuse, limit, cancel, or decline any order at our discretion. This may include orders that appear to be:
• fraudulent
• placed by dealers, resellers, or distributors
• submitted with inaccurate billing or shipping information
• abusive or suspicious in nature
If we change or cancel an order, we may attempt to notify you using the email address or phone number provided at checkout.
Your order is not accepted until it has been reviewed, processed, and confirmed by us.
5. Pricing and Payment
All prices displayed on our website are listed in [Currency] unless otherwise stated.
By submitting payment information, you represent that:
• you are authorized to use the selected payment method
• all billing details provided are accurate and complete
We reserve the right to correct pricing errors, product description errors, typographical errors, or other inaccuracies at any time, including after an order has been submitted.
Applicable taxes, shipping charges, duties, and fees may be added at checkout depending on your order and delivery location.
6. Shipping and Delivery
We aim to process and ship in-stock orders within the timeframe stated on our website. Any shipping or handling timeframe shown on the site is an estimate, not a guarantee, unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery timing is outside our direct control. We are not responsible for delays caused by:
• carriers
• weather
• customs
• incorrect addresses
• carrier disruptions
• events beyond our reasonable control
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders lost, delayed, or mis-delivered due to incorrect shipping information provided by the customer.
If tracking shows a package as delivered, any assistance we provide will be handled in accordance with our policies and at our discretion.
7. Returns, Refunds, Exchanges, and Guarantees
Your purchase is also subject to our separate Return & Exchange Policy, Our Promises, and any guarantee terms posted on our website.
Those policies are incorporated into these Terms by reference.
In the event of a conflict between a promotional statement and the official written policy, the official written policy posted on our website will control.
8. Sample-First and Product Integrity
Where offered, eligible full-size fragrances may include a complimentary sample to try before opening the full-size bottle.
To protect product integrity, hygiene, authenticity, and quality:
• opened or used full-size fragrance bottles are generally not eligible for return unless expressly stated in our official policy or required by law
• tampered, altered, partially used, or damaged products may be refused for return, refund, exchange, or credit
• we reserve the right to inspect returned items before approving any refund, exchange, replacement, or store credit
9. Promotions, Discounts, and Credits
From time to time, we may offer:
• discount codes
• limited-time promotions
• early access offers
• waitlist benefits
• store credits
• gifts with purchase
Unless expressly stated otherwise:
• promotions cannot be combined
• promotions have no cash value
• promotions may be modified or withdrawn at any time
• store credits are non-transferable and may be subject to expiration or specific conditions
• promotional gifts may need to be returned if an order is refunded and the promotion no longer applies
We reserve the right to cancel or refuse any promotion where misuse, abuse, or technical error has occurred.
10. Accounts and Website Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for restricting access to your device or account.
You agree to notify us immediately if you believe your account has been accessed without authorization.
We are not liable for losses arising from unauthorized use of your account caused by your failure to protect your credentials.
11. Acceptable Use
You agree not to use our website:
• for unlawful, fraudulent, or misleading purposes
• to interfere with the website’s security or operations
• to transmit malicious code, spam, or harmful material
• to scrape, copy, reproduce, or exploit website content without authorization
• to impersonate another person or entity
• to attempt unauthorized access to any portion of the site, server, or systems
We reserve the right to suspend or terminate access for violations of these Terms.
12. Reviews, Comments, and User Submissions
If you submit reviews, testimonials, comments, suggestions, ideas, photos, videos, or other content to us, you grant da Redolence a non-exclusive, royalty-free, worldwide, transferable license to use, reproduce, publish, display, adapt, edit, and distribute that content for marketing, promotional, business, or operational purposes.
You represent that:
• you own or control the rights to the content you submit
• your content does not violate any law or third-party rights
• your content is not false, defamatory, abusive, obscene, or misleading
We are not obligated to publish, maintain, or compensate you for any submission.
13. Intellectual Property
All content on this website, including but not limited to:
• trademarks
• logos
• brand names
• product names
• text
• graphics
• photographs
• videos
• designs
• website layout
• creative assets
is owned by or licensed to da Redolence and is protected by applicable intellectual property laws.
You may not copy, reproduce, republish, distribute, modify, or exploit any website content without our prior written permission.
14. Product Information and Fragrance Expectations
We describe our fragrances and products in good faith. However, because scent perception, skin chemistry, environment, and personal preference vary, we do not guarantee that every customer will experience a fragrance in the same way.
Any fragrance notes, mood descriptions, performance descriptions, or storytelling language on the site are for general informational and brand-experience purposes and should not be interpreted as a personal guarantee of identical performance or perception for every user.
15. Skin Sensitivity and Personal Use
Our fragrances are intended for external use only and should be used as directed.
Customers are responsible for reviewing ingredient information where provided and for using products carefully, including patch testing where appropriate.
Except as expressly stated in our policies or as required by law, we are not responsible for individual sensitivities, allergic reactions, misuse, or use contrary to instructions.
16. Disclaimer of Warranties
To the fullest extent permitted by law, this website and all products and services made available through it are provided on an “as is” and “as available” basis.
Except as expressly stated by da Redolence in writing, we make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
We do not warrant that:
• the website will be uninterrupted, secure, or error-free
• defects will be corrected
• the website or server will be free of viruses or harmful components
• the results obtained from use of the website will be accurate or reliable in all cases
17. Limitation of Liability
To the fullest extent permitted by law, da Redolence and its owners, officers, employees, affiliates, agents, service providers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to:
• your use of or inability to use the website
• your purchase or use of any product
• shipping or delivery delays
• lost profits
• lost data
• business interruption
• unauthorized access to your information
• errors, omissions, or interruptions on the site
To the fullest extent permitted by law, our total liability for any claim relating to a product or order shall not exceed the amount actually paid by you for the specific product giving rise to the claim.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
18. Indemnification
You agree to defend, indemnify, and hold harmless da Redolence and its affiliates, owners, officers, employees, agents, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
• your breach of these Terms
• your misuse of the website
• your violation of any law or third-party right
• any content you submit to us
19. Third-Party Services and Links
This website may contain links to third-party websites, tools, payment providers, apps, or services that are not owned or controlled by da Redolence.
We are not responsible for the content, policies, availability, or practices of any third party. Your use of third-party services is at your own risk and subject to their own terms and policies.
20. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
21. Termination
We reserve the right to terminate or suspend your access to the website or our services, without notice, if we believe you have violated these Terms, abused our policies, engaged in fraudulent conduct, or harmed our business, systems, customers, or brand.
Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
22. Governing Law
These Terms and any separate agreements under which we provide products or services shall be governed by and construed in accordance with the laws of New York, without regard to conflict of law principles.
23. Disputes
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any purchase from da Redolence, the parties agree to first attempt to resolve the matter informally by contacting our support team.
If a dispute cannot be resolved informally, it shall be resolved in the courts located in United State, New York, unless applicable law requires otherwise.
Optional attorney-review clause:
If you want, a lawyer can later convert this section into a stronger arbitration + class action waiver section. I did not force that language in here because it should match your business structure and state-law strategy.
24. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
25. Entire Agreement
These Terms, together with our Privacy Policy, Return & Exchange Policy, and any other policies posted on our website, constitute the entire agreement between you and da Redolence regarding your use of the website and your purchase of products from us.
26. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: support@daredolence.com
Business Name: Da Redolence
Phone: 212-300-6117