Shipping Policy

Effective Date: July 21st, 2026

At da Redolence, we are committed to delivering your order with care, clarity, and professionalism. This Shipping Policy explains how we process, ship, and support orders placed through our official website.

Please read this policy carefully before placing your order.

1. Order Processing

We aim to process and prepare all in-stock orders within 3–5 business days after payment is successfully received and approved.

Please note:

• business days do not include weekends or holidays

• processing time is separate from carrier transit time

• orders may require additional review before shipment in cases involving payment verification, address validation, or suspected fraud

• during launches, promotions, holidays, or high-volume periods, processing times may be longer

We make every effort to process orders promptly, but processing times are estimates and are not guaranteed unless expressly stated otherwise.

2. Shipping Methods and Transit Times

Available shipping options and estimated delivery windows will be shown at checkout, where applicable.

Please note:

• delivery estimates begin after your order has been processed and shipped

• transit times are carrier estimates only

• we do not guarantee carrier delivery dates unless expressly stated in writing

• delays caused by carriers, weather, customs, routing issues, labor disruptions, or other events outside our control are not our responsibility

3. Shipping Coverage

We currently ship to the locations listed at checkout.

Shipping availability may change at any time based on carrier limitations, regulatory restrictions, operational capacity, weather events, or service disruptions.

We reserve the right to decline, limit, or cancel shipments to certain destinations at our discretion.

4. Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Any free shipping offer, promotional shipping rate, or discounted shipping program:

• applies only where expressly stated

• may be limited by order value, destination, weight, or promotional window

• may be changed, suspended, or withdrawn at any time

Taxes, duties, customs fees, and similar charges are not included unless clearly stated at checkout.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping details carefully before placing your order.

Da Redolence is not responsible for delays, losses, failed deliveries, or additional costs caused by:

• incorrect or incomplete shipping information

• apartment, unit, or access details omitted by the customer

• address entry errors made at checkout

• packages refused by the recipient

If an order is returned to us due to an address issue provided by the customer, reshipping fees may apply.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

Please allow time for tracking updates to appear after the label is created. In some cases, carrier tracking may be delayed or updated intermittently.

7. Delays

We understand that timely delivery matters. However, shipping delays can occasionally occur.

We are not responsible for delays caused by:

• shipping carriers

• severe weather

• customs processing

• high shipping volume

• labor disruptions

• public emergencies

• delivery access issues

• events beyond our reasonable control

If a material shipping delay affects your order before shipment, we may contact you with an update and available options, consistent with applicable law. The FTC requires sellers who can’t ship within the promised time to obtain the buyer’s consent to the delay or provide a refund for the unshipped merchandise.  

8. Marked as Delivered / Missing Packages

If your tracking shows that your package was delivered but you cannot locate it, please:

• check around the delivery area

• check with neighbors, building staff, or household members

• contact the shipping carrier directly

If you still cannot locate the package, contact us within 7 days of the marked delivery date.

Please note:

• once a package is marked as delivered by the carrier, claims are reviewed case by case

• da Redolence is not responsible for theft, loss, or misplacement after confirmed delivery

• we may, at our discretion, assist with carrier claims or offer a replacement, store credit, or other resolution where appropriate

9. Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 72 hours of delivery.

To help us review the issue, please include:

• your order number

• a description of the issue

• clear photos of the product

• clear photos of the outer shipping box

• clear photos of the internal packaging materials

After review, we may offer, at our discretion:

• a replacement

• store credit

• a refund

Claims submitted after the reporting window may be denied.

10. Lost in Transit

If your package appears lost in transit, please contact us and we will review the shipment status with you.

A package may be considered lost only after:

• tracking shows no meaningful movement for a reasonable period, or

• the carrier confirms loss

Any replacement, refund, or store credit for lost-in-transit packages will be evaluated case by case.

11. Refused, Undeliverable, or Returned Packages

If a package is refused, undeliverable, or returned to us for reasons not caused by da Redolence, including incorrect address details provided by the customer, we may:

• deduct original shipping costs

• deduct return shipping or carrier fees

• charge a reshipment fee

• issue store credit instead of a refund where appropriate

If the returned package arrives damaged, opened, or incomplete, the refund or credit may be reduced or denied.

12. International Shipping

For international orders, the customer is responsible for:

• customs duties

• taxes

• import fees

• brokerage charges

• compliance with local laws and import rules

We are not responsible for delays, holds, refusals, seizures, or delivery failures caused by customs or local authorities.

Shipping charges for international orders are non-refundable unless required by law or due to our error.

13. Risk of Loss

Title to and risk of loss for products generally pass to the customer upon delivery to the shipping address or as otherwise determined under applicable law and carrier handling.

Where required by law, this provision will be interpreted accordingly.

14. Split Shipments

In some cases, we may ship items separately. If that happens, you may receive multiple tracking numbers and deliveries for one order.

We reserve the right to split shipments at our discretion for operational, inventory, or packaging reasons.

15. Shipping Promotions and Delivery Promises

Any shipping promotion, free shipping threshold, or handling estimate shown on the website must be read together with this policy.

If we state a handling timeframe or shipment estimate, that statement reflects our intended processing goal based on the information reasonably available at the time. FTC guidance says sellers must have a reasonable basis for advertised shipping claims, and material limitations should be disclosed clearly and conspicuously online.  

Unless we expressly state otherwise in writing:

• shipping and delivery dates are estimates only

• transit times are not guaranteed

• promotional language does not create a guarantee of carrier performance

16. Fraud Prevention and Order Holds

To protect our customers and our business, we reserve the right to delay, hold, verify, or cancel any order that appears suspicious or high-risk.

This may include orders with:

• billing and shipping mismatches

• incomplete or unverifiable address information

• unusual quantity patterns

• suspected resale activity

• payment irregularities

• prior chargeback or policy abuse history

If an order cannot be verified, it may be canceled and refunded.

17. Limitation of Shipping Liability

To the fullest extent permitted by law, da Redolence is not liable for:

• carrier delays

• delivery failures caused by incorrect customer information

• lost or stolen packages after confirmed delivery

• customs delays or fees

• indirect or consequential losses arising from shipment delays or delivery issues

Nothing in this policy limits rights that cannot legally be limited under applicable law.

18. Contact Us

If you have any shipping-related questions, please contact us:

Email: support@daredolence.com

Business Name: Da Redolence

Business Hours: Monday–Friday | 10am - 8pm
                              Saturday | 10am - 2pm
                              Sunday | Close