Contact information

We’re here to help

At da Redolence, we believe every customer interaction should feel clear, respectful, and well cared for. Whether you have a question about your order, a fragrance, shipping, returns, or anything else, our team is happy to assist you.

How to Reach Us

 

Customer Support Email-

help@daredolence.com

Phone-
212-300-6117

 

Business Hours-

Monday – Friday | 9:00 AM – 5:00 PM EST

Saturday | 10:00 AM – 2:00 PM EST

Sunday | Closed

What We Can Help With

You can contact us for support with:

• order questions

• shipping and delivery updates

• returns and exchanges

• damaged or incorrect orders

• fragrance guidance

• product information

• waitlist or launch questions

• general customer support

Before You Contact Us

To help us assist you as quickly as possible, please include:

• your full name

• your order number

• the email address used at checkout

• a short description of your question or issue

• clear photos, if your message is about damage, leakage, or the wrong item

This helps us review your request faster and provide the right support.

Response Time

We aim to respond to most inquiries within 1–2 business days.

During launches, promotions, holidays, or high-volume periods, response times may be slightly longer. We appreciate your patience and will do our best to help you as quickly as possible.

Order Support

If you are contacting us about an order, please make sure to include your order number in your message.

For issues involving damaged, leaking, defective, or incorrect items, please contact us within the timeframe stated in our Return & Exchange Policy and include clear photos of:

• the product

• the shipping box

• the internal packaging

Return & Exchange Requests

For approved return- or exchange-related requests, please follow the instructions in our Return Portal or contact support for assistance.

Please do not send products back without authorization, as unauthorized returns may be refused.

Fragrance Questions

Fragrance is personal, and we understand that choosing the right scent matters.

If you have questions about scent direction, notes, or selecting the right fragrance for yourself or as a gift, feel free to reach out. We will do our best to guide you with care and clarity.

Business, Press, or Partnership Inquiries

For business-related inquiries, collaborations, media, or partnership opportunities, please contact:

Business Inquiries

hello@daredolence.com

Our Commitment

At da Redolence, we are committed to delivering support with professionalism, fairness, and respect.

Every message matters to us. We are here to support your experience with care, fairness, and attention to detail.

Thank you for being here and for supporting da Redolence